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Google Duo video not working | Cuesinfo | +1(866)535-7333


Google Duo is a video and audio calling app supported by Google. It is free to use and enables one-to-one video and voice calls for both android and IOS devices. It offers high quality video calls with your favorite people. Google Duo provides most reliable video calling and the user experiences crystal clear audio and video. Many times, the users face the issues like Google Duo video not working or Google Duo video issues.



How does Google Duo work?
  • Download the Google Duo app compatible for your device.
  •  Agree to the terms and policies of Service.
  •  Agree to Duo can send you notifications and access your microphone and cameras.
  •  Verify your number.
  •  Enter the one-time verification code received on your phone.
  •  Now app’s main interface will appear.



Manage preferences

From Google Duo’s main app interface, go to three-horizontal dots button from the upper right- hand corner. Click on Settings, then Help and go to Feedback. Click on Settings. You can change many settings from here. You may also turn off Knock-Knock and Low-light mode from there. They also provide you option to limit your mobile data usage, enable your phone to vibrate while ringing, add new Google account, unregister phone number, block numbers etc.

Some fixes for Google Duo video not working
Some of the common fixes for Google Duo video not working are discussed below:

Stop and Start Duo App again

One of the simplest fixes for the issue is to close the Google Duo app. Close the minimized screen. Open the app once again to make video calls.

Check the Internet connection

Make sure you have an active internet connection. This issue is due to improper internet connection most of the time. This is applicable for all users like Android, IOS or desktop users.

Connect your device to Wi-Fi

If you are using mobile data, then connect your device to the Wi-Fi network. A Wi-Fi network will give you high quality video calls without any interruption.

Update the Google Duo App

Make sure you are using the latest version of Google Duo on your device. The older version of Google Duo gets a not working pop-up. First of all, go to the Play Store/App Store to check for updates. If you find any Update, install it. Check if the issue Google Duo video not working is fixed or not.

Restart the Google Duo App

Android users: To restart the App, go to Settings and then Apps then duo. Click on “Force Stop” option. Open the duo app again.
iOS users: double tap the home button and swipe up to Duo app. Open Duo app and check if it is working.
Desktop users: go to settings and select Google Play store. Select “Manage Android preferences” and click on Apps. Go to Duo and choose “Force stop”.

Clear cache

Open settings and go to Apps. Click on All and then Google Duo. Click Clear Cache. Uninstall Duo and Install it again.

Restart your device

Restarting your device is simple way to fix Duo video not working issue. Restart your device.

Video/Sound issue
·       
  •  Camera and microphone should not be blocked on your device.
  •  Camera and microphone should be in right position.
  •  Device should be properly connected to Wi-Fi or mobile data.
  •  Make sure that the Battery is properly charged or not.
  •  Restart your device.


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